PRIVACY POLICY & DATA PROTECTION
IV WETROOM® is a trading brand of IV Wet Room Ltd. We are committed to maintaining the confidentiality, security, and integrity of your personal and clinical health information.
Last Updated: July 2026 · UK Data Protection Act 2018 & UK GDPR Compliant
YOUR HEALTH DATA IS SACROSANCT
We collect medical information to assess clinical suitability, support patient safety, and meet applicable legal obligations. Your health records are encrypted, kept strictly confidential, and processed exclusively by GMC-registered doctors and NMC-registered nurses. We never sell or share your data for third-party marketing.
1. INFORMATION WE COLLECT
When you interact with IV WETROOM®, complete our clinical assessment forms, or request an appointment, we collect specific categories of personal and special category health data:
A. Personal Identification Data
Full name, date of birth, biological sex, contact email, telephone number, residential address, or concierge appointment delivery location (home, workplace, hotel, or partner hub).
B. Special Category Clinical & Health Data
Pre-treatment suitability questionnaire responses, medical history, existing medical conditions (e.g., kidney disease, cardiac history, G6PD, clotting disorders), allergies, current prescription medications, nutritional supplement intake, digital consent signatures, and clinician consultation notes.
C. Technical & Analytical Metadata
IP address, device type, browser specifications, page interaction logs, and essential security cookies required for website functionality.
2. HOW & WHY WE PROCESS YOUR DATA
Under UK GDPR Article 6 (Lawfulness of Processing) and Article 9 (Processing of Special Category Data), we process your health information under the following legal bases:
- Clinical Assessment & Patient Safety: Evaluating your medical suitability prior to prescribing or administering intravenous nutrient infusions.
- Legal and Professional Obligations: Meeting applicable obligations relating to healthcare records and clinical services.
- Provision of Healthcare Services: Delivering nurse-administered concierge appointments at your chosen setting.
- Explicit Consent: You provide explicit consent when submitting your clinical pre-assessment form.
3. DATA SECURITY & MEDICAL RECORD CONFIDENTIALITY
We enforce stringent technical and organizational measures to safeguard your clinical records:
- All health records are stored in encrypted, healthcare-compliant database infrastructure.
- Access is strictly restricted to authorized medical personnel (GMC-registered doctors and NMC-registered nurses directly involved in your care).
- We do not sell, rent, or trade personal health data with commercial entities or advertisers.
4. DATA SHARING & THIRD PARTIES
Your personal and medical information is kept strictly confidential. It is only shared in the following limited circumstances:
- Direct Clinical Team: With our GMC doctors and NMC nurses for suitability evaluation and infusion administration.
- Emergency Services: In the unlikely event of a medical emergency during treatment where immediate referral is required.
- Statutory Authorities: If required by law, court order, or other binding legal process.
5. YOUR RIGHTS UNDER UK GDPR
You possess specific rights regarding your personal data:
- Right of Access: Request a copy of your personal medical records (Subject Access Request).
- Right to Rectification: Request correction of inaccurate personal details.
- Right to Erasure: Request deletion of non-medical personal data, subject to statutory healthcare record retention rules.
- Right to Object: Withdraw consent for non-essential communications at any time.
6. CONTACT & DATA PROTECTION ENQUIRIES
For questions regarding this Privacy Policy or to exercise your data protection rights, please contact our Data Protection Lead: